Return & Refund Policy

Operated by Bullfinch Products LLC

Effective Date: October 29, 2026

1. Current Scope

Bullfinch Products LLC operates Bookworm Bliss and offers its own products directly to customers through bookworm-bliss.com. This policy explains return eligibility, return requests, shipping responsibilities, refunds, cancellations, and related support for orders placed through the website.

2. Return Eligibility Window

Eligible products may generally be returned within 14 days of delivery.

A return request must be submitted within that period and is subject to the eligibility and condition requirements in this policy.

3. Condition Requirements

To be eligible for a return, an item must generally be:

• unworn
• unused
• in its original condition
• in its original packaging

Items that have been worn, used, washed, altered, or damaged after delivery may not be eligible for return.

4. Non-Returnable and Hygiene-Sensitive Items

For hygiene reasons, products that have been worn, used, washed, or are not in their original condition and packaging are not eligible for return unless they arrived damaged, defective, or incorrect.

Any additional item-specific return restriction will be disclosed on the applicable product page or before purchase.

5. Requesting a Return or Refund

To request a return or refund, email support@bookworm-bliss.com within the applicable return window.

Please include your name, order number, the item involved, and the reason for the request. Do not send an item back until return instructions have been provided.

6. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged or defective, the wrong item is received, or an item appears to be missing, contact support@bookworm-bliss.com as soon as reasonably possible.

Please include the order number, a description of the issue, and photographs when they are available and relevant. Bookworm Bliss will review the available information and determine the appropriate resolution.

Larger orders may arrive in multiple packages with multiple tracking numbers, so customers should review all available shipment information before reporting a missing item.

7. Return Shipping

Customers are responsible for return shipping costs for preference, fit, or change-of-mind returns.

Bookworm Bliss will address reasonable return or replacement shipping costs when an item was sent incorrectly or arrived damaged or defective.

8. Refund Method and Timing

Returned items may be inspected before a refund is approved.

When a refund is approved, it will be issued to the original payment method. The time required for the refund to appear may vary based on the payment provider and the customer's financial institution.

9. Original Shipping Charges

Original shipping charges are generally nonrefundable unless the return results from a Bookworm Bliss error or a damaged, defective, or incorrect item.

10. Refused, Undeliverable, or Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is refused, undeliverable, or returned because of an incorrect or incomplete customer-provided address, the order will be reviewed after the package is returned. Additional shipping charges may be required before reshipment.

Shipping charges already incurred may be nonrefundable when the return results from a refusal or a customer-provided address issue, subject to applicable law.

11. Order Cancellations

Customers may request cancellation by contacting support@bookworm-bliss.com as soon as possible. A cancellation request is not guaranteed if processing or shipment has already begun, except where cancellation or a refund is required by applicable law, including applicable delayed-shipment requirements.

If Bookworm Bliss approves cancellation of a paid order before merchandise is shipped, the appropriate refund will be issued to the original payment method. If the order has already shipped, this Return & Refund Policy applies.

12. Fraud, Abuse, and Chargebacks

Fraudulent chargebacks, false claims, misuse of payment systems, or attempts to obtain merchandise or refunds through deception may result in order cancellation, restrictions on use of the website, or other lawful action.

Nothing in this policy restricts a customer's legitimate right to dispute an unauthorized or genuinely problematic transaction.

13. Contact

Questions or requests concerning returns, refunds, or cancellations may be sent to:

Bookworm Bliss
Operated by Bullfinch Products LLC
Email: support@bookworm-bliss.com
Website: bookworm-bliss.com